Elements and Performance Criteria
- Identify information requirements
- Employ appropriate mechanisms to identify information requirements of the community and specific groups
- Collect and maintain current, accurate and comprehensive information on a range of relevant issues/services for the group to ensure information needs will be met
- Identify gaps or inadequacies in the information base and implement strategies to address them
- Address information requirements
- Where possible, access existing information sources to meet individual/community needs
- Routinely evaluate adequacy of existing information sources and materials to meet needs
- Where new information materials need to be developed, explore options in consultation with users and stakeholders
- In planning development of new information/ materials, address all aspects of implementation including:
- content, structure and relevance
- financial, technological and staffing resourcing
- staff training needs